Use cases
When to bring in human CX testing
Customer experience testing with real people fits the moments when your AI is most likely to surprise you: before it goes live, after anything changes, and over time as it quietly drifts.
Use cases
Six reasons companies call in testers
Pick the moment that matches yours to see how the panel is set up.
Pre-Launch Testing
A human panel runs your AI through real customer behavior before it goes live.
Read more about Pre-Launch TestingAfter an Update
Rerun the same rubric after a change and see what moved, criterion by criterion.
Read more about After an UpdateOngoing Monitoring
A small monthly human panel, a trend line and an alert when your AI slips.
Read more about Ongoing MonitoringHuman Red Teaming
Real people try to talk your AI into promises, prices and answers it should refuse.
Read more about Human Red TeamingMultilingual Testing
Native and non-native speakers test whether your AI truly works in every language.
Read more about Multilingual TestingAccessibility Testing
Testers with accessibility needs check whether your AI actually works for them.
Read more about Accessibility TestingSee your AI the way your customers do
Tell us what your AI does and what worries you. We build a panel of real people around it and hand you every transcript, a score per criterion and a plain verdict. We never sell the fix.