Pricing
Pricing for chatbot and AI agent testing
Fixed starting prices for human testing of the AI you already run. No retainer, no upsell, and never a fix to sell. We confirm the exact price after a short scoping form, before any work starts.
Services
Four ways to work with us
Fixed starting prices, no retainer, and no fix to sell.
The Audit
From $349
A fixed panel of real people plays your customers over about ten days and hands you a plain verdict.
- A 12-session panel of real testers playing your customers
- Angry, confused, off-topic, refund-seeking, accessibility-needs and non-native-speaker customers
- Scenarios built around the concerns you share with us
- Every session scored on the same fixed human rubric, with full transcripts or recordings
- A one-page verdict: keep it, fix these settings, or reconsider it
Watch
From $99 per month
A small monthly panel on the same rubric, so you see when your AI starts to drift.
- Scores comparable month to month on the same rubric
- A trend line per rubric criterion
- An alert when the score drops after a vendor model update or prompt change
Custom Panels
Quoted
Larger or more specific panels for launches, languages and accessibility.
- Larger panels, from 15 to 50+ testers
- Specific personas you define: age groups, accents, first-time users, frustrated repeat callers
- Pre-launch panels for an AI that is not live yet
- Multilingual and accessibility panels
The Benchmark
Free and public
A public index scoring customer-facing AI products on the same fixed human rubric.
- Methodology and rubric published before any score
- Category indexes for support chatbots, voice agents and shopping assistants
- Grows category by category over time
Custom Panels
What changes a quote
Custom Panels are priced on these factors.
Panel size
More testers and more sessions mean more coverage, and more hours of real people's time.
Channels
Voice calls take longer to run and review than chat, and each extra channel adds sessions.
Personas
Specific personas, such as older callers or first-time users, take longer to recruit.
Languages
Multilingual panels need native and non-native speakers for each language you serve.
Timing
Pre-launch panels on staging systems and tight launch dates are scoped around your schedule.
Questions
Pricing questions
What buyers ask before they commit.
Is there a retainer or long contract?
No. The Audit is a one-time engagement. Watch is month to month, and Custom Panels are quoted per project.
Why do prices say from?
The starting prices cover a standard panel. Voice channels, extra personas, more languages or more sessions add time, so we confirm the exact price after the short scoping form, before any work starts.
Does the price include fixing what testers find?
No, and it never will. We diagnose only. The verdict names what testers saw fail, and you decide who acts on it.
What does the Benchmark cost?
Nothing. The Benchmark is free and public, and no one can pay for inclusion, a score or an early look.
Get an exact price for your AI
Tell us what your AI does and what worries you. We build a panel of real people around it and hand you every transcript, a score per criterion and a plain verdict. We never sell the fix.