About RealHumanTests
Independent human testing for customer-facing AI
RealHumanTests sends real people to chat with, call and text the customer-facing AI a company already runs or is about to launch, then reports exactly what it did, scored on a fixed human rubric, with no fix to sell.
Why people
Human evaluation of AI, by the people it is built for
Companies now put AI in front of their customers on websites, in apps, on phone lines and in text messages. Most of the ways to check that AI are automated: scripted test suites, simulated callers, and dashboards that report on the AI using numbers the AI's own platform produces.
Those tools are useful. But a machine's report card on a machine is the thing buyers already do not trust. The question that decides whether a customer comes back is a human one: would I have hung up, given up, or gone to a competitor? Only a person who lived the conversation can answer it honestly, so that is who we ask.
Our testers are real people with real accents, real impatience, real confusion and real accessibility needs. Each one scores their session on the same eight criteria and writes down why.
Why diagnosis only
We test it. We never sell the fix.
A company that finds the problem and then sells the repair has a reason to find problems. A company that sells the AI has a reason not to. We sit in neither seat. RealHumanTests does not configure, tune, resell or partner with any AI platform, and we take no referral fees from them.
That neutrality is the product. When the verdict says keep it, you can believe it. When it says fix these settings, it names exactly what testers saw fail, and you can hand that to your vendor, your developer or your own team with confidence that nobody on our side profits from the answer.
Not an answering service
We play your customers. We never replace your team.
We never answer anyone's phones, chats or messages. Our testers act as your customers so you can see how your AI treats them. Everything we do happens with the owner's written authorization and consented, contracted testers, as set out on our authorization and consent page.
What we stand on
What makes the verdict worth trusting
The commitments that keep the verdict honest.
Real people, not simulated callers
The human judgment of "would I have given up" is something an automated simulator cannot produce.
Diagnosis only
We never sell the fix, so we have no reason to find problems that are not there or to hide the ones that are.
Neutral
No vendor partnerships and no referral fees from AI platforms.
A fixed, published rubric
Results are comparable across tests, months and products.
You choose what to push on
Share your concerns and the panel is built around them.
A plain verdict
Keep it, fix these settings, or reconsider it, backed by every transcript.
Authorized testing only
Written authorization from the system owner and consented, contracted testers.
Fixed starting prices
No retainer. The Audit starts from $349 and Watch from $99 per month.
Honest proof
What you will not find on this site
RealHumanTests is new in 2026. You will not find testimonials, client logos, review counts or benchmark scores here, because we will not publish any that are not real. Our credibility rests on what we can show you today: the published rubric, the Benchmark methodology and the way we handle authorization and consent.
RealHumanTests is operated by CalTech Web, an independent web and automation company in California.
See your AI the way your customers do
Tell us what your AI does and what worries you. We build a panel of real people around it and hand you every transcript, a score per criterion and a plain verdict. We never sell the fix.